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Customer Support in Supply Chain

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Location: Firenze, Italy
Position Type: Unfixed Term
Job Function: Supply Chain

bioMérieux Italia S.p.A.

Customer Support in Supply Chain

 

 

 

We are looking for a Customer Support to join our Supply Chain team in our Italian subsidiary, in Florence.

 

Responsibilities:

Your main commitment will be to ensure that we deliver our customers (hospitals, laboratories, industrials) on-time and in-full, matching also any specific need they may have related to their orders.

 

More specifically, you will contribute to the following topics:

  • Customer orders efficient management:
    • After orders are registered by our Shared Service Center, you will make sure all unclear/rejected orders are corrected, by interacting with other internal departments, and customers
    • In case of specific wish from the customer, you will make this we are able to meet this promise and will do the necessary corrections to process the order correctly
    • Mitigate impacts to customers in case of issues on the chain, coordinating other functions like Sales, Marketing, and Finance to achieve best efficiency of our deliveries.
    • Customer master data: Creation and update in our system, of customer related data, to avoid any mismatch that could cause delays in delivery
  • Customer calls and mails management:
    • Ensure customer relationship by phone or e-mails in a timely and accurate manner bringing support and solutions when required, on their questions related to their orders and deliveries.
  • Customer complaints:
    • You will be in charge of registering the complaints in our system (SAP), using dedicated templates
    • Overall management of credit notes in relation to Supply Chain area
  • Performance indicators:
    • You will support the collection and compilation of some Key Performance indicators, on a monthly basis

 

 

Education and experience

  • University Degree
  • At least 1 or 2 years of experience in supply chain management, customer service, or in a customer-facing position

Competencies required:

  • Good command of English, working on a daily basis with teams located in various European countries (B2 required)
  • Tools: Excellent knowledge of Outlook or equivalent mailbox. Good knowledge of Excel, PowerPoint, Word.
  • Ability to lead team members towards continuous improvement, and maintaining a positive team-spirit
  • Knowledge of SAP is a significant plus for the position.
  • High rigor and precision

 

Soft skills:

  • Ability to multi-task and efficiently manage time.
  • Ability to work under pressure, in a quick and demanding environment
  • Strong customer service mindset : customer-satisfaction driven
  • Collaborative. Able and keen to work within a team
  • Strong proactive communication skills (with customers, and within team)
  • Action-oriented, issue-solving, and driven to deliver. Focused on delivering best possible results for the organization, and showing determination, resourcefulness and a sense of purpose in achieving this
  • Curious and willing to learn. An inquisitive, open-minded type, who seeks out new ways to support the development of the organization

Travels:

  • Occasional customer visits in Italy (2 times a year)
  • Possible yearly travel to corporate headquarters in Lyon, France

 

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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