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Field Service Engineer

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Location: Basingstoke, United Kingdom
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.




We are delighted to announce that we are growing our Field Service Engineering team. Due to operational demands, we are now looking for an extra engineer in the South West, ideally based in the Bristol area, to join the 15 other engineer in our field service engineering team.


This role reports to the Field Service Engineering Manager UK & Ireland and covers Cornwall, Devon, Somerset, Dorset, Wiltshire, Avon, Gloucestershire and Monmouthshire and Glamorgan in Wales. 


What will your responsibilities be within bioMérieux?

As a Field Service Engineer, your main role will be provide a provide a high level of professional ability in Installation, Service, Repair and Technical Support for automated laboratory equipment in the Clinical and Industrial bioMérieux markets


  • Mandatory to work to a high level of professional ability in System Installation, Service, Repair and Technical Support on bioMérieux equipment once trained and must have a strong customer facing mindset.
  • Attend training courses locally and internationally in order to gain or maintain knowledge. Providing customers and stakeholders with the highest level of support.
  • Complete accurately and in a timely fashion all administrative duties allocated in accordance with the efficient operation of the engineering and service department.
  • Manage car boot stock inventory within designated targeted guidelines.
  • Involvement in project work when required to help hit set deadlines.
  • Field service engineers will be included in any customer on-call support rota deemed necessary once training on the required product range has been complete and a road to competency followed.
  • Operate in a manner where any company provided property such as cars, tools, laptops, spare parts etc. are taken care of and used correctly.
  • Understand, follow and support company policy and rules as well as the current Health and Safety at Work legislation.


Who are you?


Studies and Experience:

  • Educated to ONC/HNC Level Electronic/Electrical Engineering
  • Proven experience as an Electrical/Electronic Maintenance Technician.
  • Able to demonstrate strong customer focus.

Skills and Qualifications:

  • Good communication, time management and organisational skills
  • IT proficient and ability to learn new internal software packages.
  • Willingness to travel
  • Valid UK/I Driver's License


What do we offer?

We offer training, a car or company car allowance, pension, family private healthcare and other benefits along with the chance to join a fast growing successful team.


bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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