Sales and Field Application Specialist Industry West and Central Africa

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.

Our teams working across our digital transformation and information technology areas are literally changing healthcare through technology. Their various expertises are serving innovations for patients and business. Development of new solutions (hardware and software) as well as building qualitative data and insights contribute to the constant improvement of public health.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Africa BioMérieux Industry is looking for an Application Specialist Industry for its West Africa French Speaking Countries and Africa English Speaking Countries. The ideal candidate will provide the effective and efficient technical support, customer training, troubleshooting and consultation to internal and external customers for the implementation and maintenance of the systems marketed by bioMérieux and the reagents consumption. She/He will coordinate efforts with other cross-functional departments to provide world-class customer service and support through the promotion of teamwork and cooperation spirit. The position is based in Abidjan, Côte d'Ivoire. It will report to the ABM Industry West Central and East Africa.

What will be your missions?

• Coordinate and provide technical ongoing support to bioMérieux systems and reagents: pre-installation, technical installation, configurations, connections, training on customer site
• Identify internal and external customer training needs, evaluation of proposed solutions, development of documentation and implementation plans, and successful execution based on established timelines. Answer internal and external customer inquiries and ensure documentation in ERP system; consulting as appropriate with Application Specialists Network, System Engineers, Management, Global Customer Support and Customer Complaint Management Center; being the interface between customers, Quality & Regulatory Affairs Managers and Authorities concerning vigilance processes (FSCA, FCA…) ensuring the follow up and documentation of these processes
• Provide consistent follow up of the Installed Base to ensure customer satisfaction and meet minimum key performance indicators.
• Being a technical referent on his/her product ranges for customers/local/global, works closely together with GiCS and sometimes with R&D, and being identified as a key expert on his/her area
• Able to contribute actively to the organization of Symposium or Customers Workshop (part of the Service offer), having a network of KOL
• Monitor the profitability of each solution/systems working closely together with SE and Sales Reps, and propose concrete actions related to support to increase the profitability (technical support, trainings...)

Who are you?

• Minimum Master of Science in Food Sciences & Pharma Industries Microbiology, Biology, Biochemistry or Molecular Biology
• Desired experience in Customer Service, Sales, Application and Training operations, workflow analysis at customer labs.
• Advanced Technical expertise, good learner, leadership, customer & business oriented, empathy, teamwork with Global and local, knowledge on accreditation when relevant for the market, flexibility, and availability
• Fluent in English & French language
• Proficient in Windows OS, MS Office programs
• Excellent interpersonal and communication skills, both written and oral
• Ability to train peers and/or new comers (AS) in his/her area of expertise
• Ability to run expert sessions (ie Continuous Medical Education) upon the needs of the customers

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.