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Global Customer Service Specialist F/H/NB

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Location: CRAPONNE, France
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.




bioMérieux has a position open for a Global Industry Customer Service System Engineer to be based in Craponne, France.


Within the Global Industry Customer Service (GiCS) department, as a Global System Engineer (SE), you will be part of the Food application specialists and system engineers team. Your role will mainly support the GENE-UP®  range for Industry and serve our Service community worldwide.


What will be your responsibilities?


  • Develop training modules and perform training and coaching actions in our training centers or on-site. Closely monitor field resources knowledge, skills and need in order to define support effectiveness improvement action plans.
  • Contribute to existing products improvements and new products development as well as associated services being the voice of the customer and field service community.
  • Responsible for the Service Readiness and all associated deliverables (Service Launch Files, manuals, spare-parts lists, service contracts…) and report the Project follow up in management meetings.
  • Contribute to the continuous improvement of products, services, training materials, including the creation of Digitized tools as video tutorials or e-learnings. 


Who are you?


  • Bachelor or Master degree in engineering, life science or other technical field.
  • Minimum of 2 years previous experience servicing the bioMérieux GENE-UP® range or minimum of 5 years equivalent experience servicing as an Service Engineer within Food and Pharma environment.
  • Highly focused customer orientation.
  • Strong communication skills onsite and within the team.
  • Analytical and evaluation skills.
  • Autonomy and responsiveness.
  • Project management.
  • You enjoy working in a multicultural environment where interaction with multidisciplinary teams is key.
  • Good knowledge about reporting tools.
  • Fluent English skills, any other language will be your advantage.
  • Travel expectation 15% - Worldwide. 

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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