Field Application Specialist
This job posting is no longer active.
Location: Field, UT, United States
Position Type: Unfixed Term
Job Function: Customer Service
A world leader in the field of in vitro diagnostics for more than 60 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.
In North America we have more than 6,200 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
Description
Main Accountabilities:
- Coordinate and provide consulting, technical training and on-going support on bioMérieux solutions
- Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system
- Provide consistent follow up to ensure customer satisfaction and meet KPI
- Develop & retain business, strengthen customer relationship
- Make organizational recommendations around the equipment in order to optimize the workflow, address three dimensions: technical, quality and productivity
- Ability to perform routine training
Additional Responsibilities
- Promote bioMérieux solutions demonstration, evaluations, onsite visits on both pre and post sales
- Enable bioMérieux customer in fully utilizing the technical potential of the solutions (interpretation of results, specimen management, workflow optimization..)
- Demonstrate a technical expertise which allows to easily take in charge new products and new technologies
- Provide mentoring, coaching, advanced training, certification and onboarding support of other bioMérieux employees/new comers
- Act as a technical pillar for sub/clusters
- Recognized expertise on the market, ability to interact with key opinion leaders
- Contribute to project related to her/his field of expertise
Typical Studies-Experience, Skills and Qualifications:
Studies-Experience:
- Bachelor/ Master’s degree in biology/microbiology/molecular
- 3/5 years’ experience in biology or industrial microbiology
Skills and Qualifications:
- Customer and solution oriented
- Training and coaching capabilities
- Organized, rigorous and autonomous
- Good communication and ability to work in a multi-disciplinary team
- Master CRM (reporting and dashboard)
Scope and Resources Accountability, Typical Performance Indicators:
- Scope and Resources Accountability: Manage training and field support of bioMérieux products.
- Financial Indicators (revenue, budget, etc.): Sales objectives, Oerational Expense control.
- Key Performance Indicators (KPIs): Customer Satisfaction, Effective and efficient customer training and support of bioMerieux systems, CRM KPI…
- Key Contacts (internal/external) and Interfaces: Managers, Sales Rep, AS and SE specialist; GCS & CSI, Laboratory Managers , KOL, Technicians, end user, subcontractors, distributors, legal and compliance authorities.
Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].
BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).
