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Customer Learning & Development Specialist

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Location: Durham, NC, United States
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.


Main Accountabilities:
  • Delivers complex training programs and related materials in support of Customer Learning & Development objectives. Maintains records of training, participant progress, and program effectiveness
  • Serve as a lead Subject Matter Expert (SME) for the Customer Education department to achieve smooth and efficient implementation of bioMrieux products in the customer laboratory. Provides the learner with a basic working knowledge of the system to foster confidence in the customers ability to act as key operator in their laboratory
  • Defines specific performance based learning objectives and ensures course content aligns with the established learning objectives.
  • Designs, develops, and delivers result-oriented training programs and materials in a variety of learning formats. Develops training courses and materials adhering to best practices in adult learning principles and methodologies. Utilizes established department processes such as the ADDIE development model and produces the required course documentation for courses (i.e. storyboards, learner and facilitator materials, job aids and other supporting program materials) in order to implement learning solutions
  • Reviews and evaluates the effectiveness of existing training programs, presentations, and materials and provides recommendations to ensure program quality and company/department standards. Develops and updates training and learning programs to continuously improve course offerings and maximize learning retention. Researches and implements new and innovative instructional delivery methods.
  • Utilizes established department processes and procedures within job function. Ensures appropriate classroom and laboratory setups for training effectiveness and safety.
  • Performs other job duties as required by the Customer L&D Manager.
  • B.S. required, major in Medical Technology, Microbiology, related science field preferred.
  • Has current/in-depth knowledge of hardware and software applications for bioMrieux product lines (ID/AST, Blood culture, Immunology/Molecular) preferred
  • 3-5 years microbiology experience in a clinical laboratory environment required
  • Training in scientific field preferred
Skills and Qualifications:
  • Various instructional methods (such as lecture, discussion, practical exercise, feedback, etc.) and delivery options/media (such as online learning, classroom training, blended learning, etc.)
  • Advanced knowledge and application of adult learning principles, methods and techniques used in the development and delivery of training programs
  • Excellent interpersonal communication, presentation, and facilitation skills
  • Excellent written and communication skills, including procedural documentation and materials development
  • Excellent Problem Solving and Creative thinking skills
  • Strong detail orientation
  • Ability to manage projects independently. including managing project schedules and deliverables
  • Proficient in desktop computer applications (Microsoft Office Suite) and preferred experience with learning technologies (i.e. MS Powerpoint, Articulate, LMS, virtual classroom, etc.)
  • Knowledge Assessment methods and formats

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e.,,, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site or contact us at [email protected].

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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