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Field Application Specialist Microbiology- Indiana/Chicago

This job posting is no longer active.

Location: Field, UT, United States
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

Description

The ideal candidate will reside within Indiana or Chicago
Primary Duties
  • Perform all work in compliance with company policy and within the guidelines of bioMrieuxs Quality System.
  • Coordinate and provide technical training, consultation, and ongoing support of bioMrieuxs diagnostic product lines within the U.S. customer base.
  • Develop, cultivate, and maintain strong professional relationships with all customers.
  • Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMrieuxs CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field/System Engineers, IT Resources, Management teams, and Local/Global Support Teams.
  • Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
  • Responsible for efficient territory management within operating expense budget.
  • Support bioMrieux revenue initiatives.
  • Perform other duties as assigned, and/or as business needs dictate.
Supplemental Data
  • Scope and Resources Accountability: Manage training and field support of bioMrieux diagnostic products within the U.S.
  • Territory management over designated geographic area.
  • Extensive field travel is required (average 75%, including overnight stays).
  • Financial Indicators: Departmental Revenue contributions and OPEX budget control.
  • Key Performance Indicators (KPIs): Effective and efficient training and support of bioMrieux diagnostic systems.
  • Key Contacts: (internal and external) and Interfaces: Customer Laboratory Personnel, Customer Support Operations, Regional Service Managers, Local and Global Technical Support, Managers, Personnel, Sales Managers, Marketing Managers, Local Field Service and Applications Personnel.
  • This position requires successful completion of background check, drug screen and other such consumer reports as necessary for vendor credentialing purposes
Training and Education
  • Bachelors degree in medical technology, technical or life science field
Experience
  • 1-3 years clinical laboratory experience or equivalent. bioMrieux product experience preferred.
  • Experience with guidelines with CLIA regulations and/or additional laboratory credentialing agencies preferred.
  • Experience with related technical field applications support strongly preferred.
Knowledge, Skills, and Abilities
  • Demonstrate leadership skills, able to work independently, effectively multitask to meet deadlines and competing priorities in a fast-paced environment.
  • Proficient in Windows OS, MS Office programs.
  • Exhibit sound decision-making ability, including problem resolution and troubleshooting.
  • Laboratory Information System, or Connectivity/Networking experience a plus.
  • Must be highly skilled at communication both written and verbal and should be able to interact with a variety of scientific levels from novice to expert.
  • Strong organizational skills required.
Working Conditions and Physical Requirements
  • Ability to remain in stationary position, often standing, for prolonged periods
  • Ability to ascend/descend stairs, ladders, ramps, and the like
  • Ability to wear PPE correctly most of the day. Ability to operate heavy machinery
  • Ability to adjust or move objects up to 50 pounds in all directions
Domestic travel required average 75 % of time
International travel required <5% of time

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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