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Key Account Specialist - Customer Care

Location: Lombard, IL, United States
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

Description

Primary Duties
1. Serve as the internal primary point of contact with US Key Accounts.
2. Prioritize the US Key Account orders, communicate expiring pricing, expiring scheduling agreements and about the products availability when back orders / allocations occur and ensure their follow up (allocation, priorities & management).
3. Communicates with internal departments, mainly Supply Chain, Sales and Marketing, Finance.
4. Collaborate with Account Managers and know customer’s business and account/order strategy.
5. Reporting and communicating of logistical complaints for US Key Accounts.
6. Ensure OTIF compliance in regard to order, ship method, and partner accuracy.
7. Enter purchase orders into an ERP system for a dedicated portfolio of customers.
8. Provide one-call resolution with a significant focus on customer care.
9. Contribute to the relationship of the global and local key / strategic accounts by partnering with Sales, Marketing, and working with Supply Chain.
10. Performs all work in compliance with company quality procedures and standards.
11. Perform other duties as assigned.
Training and Education
• High School diploma required, bachelor’s degree in related field preferred.
Experience
• 3 years with direct customer contact experience required.
• Experience working with top tiered customers preferred.
Knowledge, Skills, and Abilities
• Excellent written and verbal communication skills.
• Aptitude for working collaboratively and cooperatively in a team environment.
• Intuitive, out of the box, critical thinker; demonstrated problem-solving skills.
• Strong attention to detail.
• Strong time management skills.
• Proficient in order entry to receipt.
• Good working knowledge of Microsoft Office Suite products and working knowledge of SAP preferred.
• General business knowledge such as basic finance, marketing, sales, and accounting.
• Demonstrated ability to communicate to an individual or team with information that is accurate and concise while acting promptly, decisively and without delay.
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Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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