Field Action Coordinator
This job posting is no longer active.
Location: Durham, NC, United States
Position Type: Unfixed Term
Job Function: Customer Service
A world leader in the field of in vitro diagnostics for more than 60 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.
In North America we have more than 6,200 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
Description
Position Summary:
The Field Action Coordinator is essential to meeting regulatory compliance for customer notifications of field actions, to ensure cGMP policies for notification to customers of Field actions occurs timely, to improve the customer experience. The Field Action coordinator position is responsible for managing administrative tasks and projects to support the Customer Service Organization. The position provides support for the following organizations: Field Service, Field Application Specialist, Technical Support Center, Finance, and Customer Operations.
Primary Responsibilities:
- Provides administrative support for Field Actions, Installations, PMs, Invoicing, and Returns to include reporting on field action notification status to ensure regulatory compliance, customer contacts, meetings.
- Performs customer calls to support Regulatory Compliance, Order Management, and Revenue.
- Monitors and completes tasks assigned utilizing Salesforce (CRM), SAP and Tableau.
- Project Management of Field Action Notifications campaigns in collaboration with internal stakeholders and third-party vendors.
- Engages technical support experts upon notification of patient impacts as a result of field action notifications.
- Presents Field Action status to leadership at least quarterly, more often as needed.
- Act as subject matter expert during audits.
- Update Field Action processes and procedures as needed based on changing regulatory and business requirements and submit for review/approval. Notify internal stakeholders of any changes.
- Performs all work in compliance with company quality procedures and standards.
- Perform other duties as assigned.
Education, Skills, & Experience:
- Associate’s Degree or 2 years of higher education in Business, Quality, Supply Chain, Information Systems, Healthcare or other related field.
- Minimum 2 years of Customer Service experience (i.e., telemarketing, direct customer prospecting, customer support, etc.) and data entry experience.
- Minimum 1 year project management &/or sales/service administration experience.
- Experience monitoring and reporting data from Quality Management Systems to ensure Regulatory Compliance.
- Experience maintaining positive stakeholder relationships and ensuring service compliance with KPIs.
- CRM Experience is required; SAP and/or Salesforce experience preferred.
- Proficient in MS Office Suite Applications, Tableau, and Livelink to review data.
- Strong verbal and written communication skills.
- Highly organized with high attention to detail to complete projects and daily tasks.
Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].
BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).
