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CRM Analyst

Location: Durham, NC, United States
Position Type: Fixed-Term
Job Function: Other

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

Description

Primary Duties 
  • Assist CRM Systems team with daily user support, troubleshooting, enhancement testing, reporting of incidents, and miscellaneous daily tasks
  • Lead the reporting and support of US Clinical KPIs for CRM tracking supporting sales, marketing, and commercial operations.
  • Complete daily and weekly admin requests, manage and support team meetings, technical requests, and work with IS team for change requirements.
  • Support CPQ requests from quote, contract, and sales teams.
  • Develop, communicate, and maintain SOPs to support pricing and CRM efficiency.
  • Strong focus on CRM data quality; engaging with Master Data and thorough understanding of business rules.
  • Take ownership of CRM Product Book and related CPQ Commercial Configurations.
  • Ad-hoc reporting and dashboard upkeep.
  • Working with the sales, marketing, contract teams and other functions within the commercial organization.
  • Performs other duties as assigned.

Training and Education

  • Minimum of Bachelor’s degree in Sales, Business, Marketing, or related field is required.

Experience

  • Minimum 2 years of experience in sales or marketing field, preferably within a life sciences company.
  • Must have 1-2 years hands on experience using all Microsoft Office software, Salesforce.com and CPQ.
  • Experience demonstrating priority management, attention to detail and problem solving, and solution implementation skills required.

Knowledge, Skills, and Abilities

  • Proficient using Microsoft office; PowerPoint, Word and Excel, Salesforce.com, CPQ
  • Strong communication skills, both verbal and via email
  • Time management: the ability to organize and manage multiple priorities
  • Flexible and skilled at multitasking
  • Commitment to company values

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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