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Sales Assistant

Location: Hong Kong, Hong Kong
Position Type: Unfixed Term

Primary Purpose and Overall Objective of the Job

  • Provide technical support, training, troubleshooting, and consultation to customers for the diagnostic test systems marketed by bioMérieux. 
  • Work with Marketing team in new product launching and support Sales team with all technical aspects of the sales process.
  • She/He should promote teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work climate.
  • Any ad hoc duties as assigned

 

MAIN ACCOUNTABILITIES:

  • Provide telephone support and troubleshooting to customers. Handle complaints per established guidelines:  open, follow investigative stages, and close. 
  • Document all customer interactions in CRM system. 
  • Prepare business documents/correspondence, e.g., Technical Bulletins, customer letters, departmental procedures (DPs), and project reports.
  • Perform laboratory testing (e.g. surveys, complaint investigations, training material protocol preparations).
  • Support the launch of new products.
  • Develop working knowledge of the competitive market, competitive products, in addition to the applications of bioMérieux products.

    Provide technical support, training, troubleshooting, and consultation to customers for the diagnostic test systems marketed by bioMérieux.

 

KNOWLEDGE, LANGUAGE AND EXPERIENCE:

    1. Studies-Experience:

- Master’s Degree in Philosophy, Major in biological Science or related disciplines

- Minimum one year research relevant experience.

- Fresh graduates are welcomed to apply.

- Good practice experiences in biological/medical laboratory will be an advantage.

 

    1. Skills and Qualifications:

- Good knowledge in Microbiology.

- Good English skills in both spoken and written English.

- Excellent working knowledge of computer.

- Good interpersonal and communication skills

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