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Software & Connection Trainee

Location: Firenze, Italy
Position Type: Trainee/Intern
Job Function: Other

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

 

 

What will your responsibilities be within bioMérieux?

 

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determining the best solution based on the issue and details provided by customers.
  • Facilitating and coordinating Vilink installations and promoting directly from the call centre.
  • Cooperating with training department in order to define a target of new potential customers.
  • Providing support on the field for software and server installation and connection
     

Who are you ?

 

  • Bachelor Degree in Electronic/Informatics Engineering
  • Master of Science in Biomedical/Informatics Engineering (desired).
  • Customer Orientation
  • Ability to interact with customers and to promote services/solutions.

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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