Planner & Scheduler

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

We are looking for a Planner & Scheduler who will work and grow within the Customer Service department and will report to the Field Service Engineer Manager UKI within a team of 17 colleagues.

This position will be based in our Basingstoke office.

What will your responsibilities be within bioMérieux?

• Optimize service and support planning, assignment, and dispatching.

• Update and manage the service schedule in a timely and accurate manner.

• Plan and communicate with customers and teams in advance.

• Assign and dispatch field agents with the right skills to a work order, in line with SLA’s.

• Ensure and check field agents are equipped with required parts to perform field service visits.

• Communicate with customers and confirm appointments.

• Coordinate, communicate and work cross functionally with service teams

• Identify resource needs/shortage/excess

• Collaborate with supply chain, providing input for spare parts planning, orders, and delivery

• Inform stakeholders about any unplanned activity that may have impact field service visits

Who are you?

You have project management, Field Engineer Scheduling knowledge with a preferably 3 years in customer service support activities. We are looking for someone with basic mechanical and electrical knowledge, preferably in medical devices. You will ideally have CRM (Salesforce) and SAP knowledge.

We are looking for an effective communicator, someone who can work as part of a team with the ability to multitask and manage challenging situations.

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.