Clinical Account Manager

bioMérieux Benelux S.A./N.V.

Clinical Account Manager

1 Primary Purpose and Overall Objective of the Job:
As primary contact, is responsible for cultivating and driving the commercial relationship for customer accounts in their territory. Is responsible for identifying opportunities, planning and achieving sales objectives with an account management approach. Furthermore, this role is responsible for customer satisfaction. This role coordinates the actions of internal departments (sales, marketing, supply chain and services).

2 Main Accountabilities:

• Act as the primary contact for specific customer accounts in a defined territory.
• Develop knowledge of the market and the customer (i.e. decision-makers, issues, bioMérieux and competitor installed base, needs) and update customer information as needed in the CRM
• Design how to create and maintain relationships with accounts in order to achieve annual sales objectives (growth, turnover, margin) across all ranges, by adopting an offer and solutions approach
• Propose and share the commercial strategy with the “account team”, organize and facilitate “account team” meetings
• Manage the entire sales process and define the actions to be carried out with the support of internal experts
• Support the customer on their project implementation and the solution appropriation.
• Adopt a 360-degree management of the customer and the coordination of internal activities liaising with Customer Service, Supply Chain, Marketing and Sales.
• Initiate specific programs (i.e. conferences, trade shows, on demand visits, etc.) that focus on key customer accounts
• Organize and lead the response for sales contract negotiations relying on the technical experts of the ranges and working with the sales teams in the field to finalize the opportunities.
• In coordination with the KAM and/or hierarchical management, ensure proper alignment of the account strategy in relation to lab chains and central purchasing agencies.
• Ensure the compliance of sales activities with legal and ethical standards as well as with company policies.

3 Typical Studies-Experience, Skills and Qualifications:
3.1 Studies-Experience:

• Bachelor required, Post Graduate degree Business/Marketing highly preferred. Science is a plus.
• Significant experience in sales 1-3 for level 9, 3-5 for level 8, preferably in the Life Science environment, and knowledge of the bioMérieux offer and the competing offer

3.2 Skills and Qualifications:

• Strong business acumen along with demonstrated work ethic, integrity, and professional conduct
• Ability to convince, persuade and influence
• Ability to adapt in a constantly changing environment
• Ability to turn complexity into simplicity, prioritize, decide and execute
• Ability to connect, facilitate and lead multifunctional team work, project management
• Excellent integrator & negotiator. Able to effectively influence C-Suite. Ability to judge competitive response to sales strategy and make appropriate adjustments
• Ability to work out a profitability scheme for the company and the customers
• Strong interpersonal skills, and good ability to communicate and present
• Solution oriented, creative
• Fleunt in Dutch & English required

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 14 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.