Customer Supply Planner

Primary Purpose and Overall Objective of the Job:

• Organize and manage the customer supply activities to ensure customer satisfaction through planning, order management, delivery and invoicing, and complaint handling in line with the written procedures, the guidelines, import/export regulations and in close collaboration with the other departments helping to meet the sales and profitability targets.

Main Accountabilities:

• Handle Singapore domestic’s sales orders, contracts, and customer master data in SAP, monitoring of EDI and e-ordering messages. Generates invoices and credit notes in SAP.
• Monitor the On-Time In-Full order delivery creation and communication about product availabilities and warehouse activity in case of delay.
• Manages (recording, follow-up or closing) the non-technical complaints from customers in collaboration with other departments (Warehouse, Commercial Finance, Quality….) Coordinate customers returns and carrier damage with associated credit notes.
• Coordinate with warehouse team to ensure proper operations in place for managing all inventory & outbound related matters.
• Inventory management: to ensure inventory accuracy between system & physical with 3PL, review & reconcile cycle count results. Identify & review Expired & Scrap inventory’s root cause with proactive improvement plans.
• Support forecast/panning activities when require.
• Prepare/publish weekly / monthly Supply Chain Reports by leveraging existing reporting platform. E.g: On-Time In Full, Expired & Scrap inventory, warehouse cost etc.
• Other tasks as defined in related company procedures or assigned by the direct superior.

Skills and Qualifications:

• Bachelor's degree with specialization in supply chain
• At least 4 ~ 6 years’ experience in Supply Chain / Planning.
• Ability to work in a multi-cultural environment & under customer pressure
• Sense of ownership & rigorous
• Troubleshooting and analysis skills.
• Agile business mindset
• Continuous improvement
• Strong digital skills (SAP, Excel, EDI, Tableau Tools)