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Help Desk Technician I

Location: Salt Lake City, UT, United States
Position Type: Unfixed Term
Job Function: Information Technology

Description

At BioFire Diagnostics, LLC. we make the world a healthier place by providing molecular solutions that lessen the time to medical results and empower healthcare professionals to make better diagnostic decisions.

We are proud to be part of the bioMérieux family and the 5,000+ team members across 12 sites and subsidiaries in North America committed to our mission to help save lives around the globe through the power of diagnostics.

Come be a part of our team and our mission as a Service Desk Technician!

BioFire Diagnostics, LLC. is looking for a Service Desk Technician to join our growing team! The Service Desk Technician helps deploy and troubleshoot BioFire IT assets, end-user devices, and to participate in inventory and documentation activities.

Principal Job Duties and Responsibilities


  1. Perform all work in compliance with company policy and within the guidelines of BioFire Diagnostics’ Quality System.
  2. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
  3. Documents, maintains, upgrades or replaces hardware and software systems.
  4. Supports and maintains user account information including rights, security, and systems groups.
  5. Installs and configures requested software on end users’ computers.
  6. Setup new employees with network account, email account, telephone and appropriate computing needs.
  7. Train end users on system use.
  8. Maintain list of company computer inventory.
  9. Monitor and respond to relevant frontline support issues via the corporate ticketing system and assign all other issues to relevant IT staff or BioFire Diagnostics employees.

Qualifications Training and Education
  1. Associates degree from an accredited institution (preferred but not required)
  2. CompTIA A+ or equivalent Microsoft certification (preferred but not required)
  3. CompTIA Network+, Security+, Microsoft MTA certifications (preferred but not required)
Experience
  • No experience is required; however, some experience working as a Service Desk Technician in a Windows based corporate environment is strongly preferred.
Skills
  • Customer service skills
    • Must be able to interact with end users in a highly professional manner
    • Excellent communication abilities
  • Must be able to prioritize, respond and resolve issues in a timely manner
  • Basic information systems skills
    • Help desk/ ticketing system
    • Windows-based computers, operating systems and applications
    • User account creation/ modification/ deletions
    • User computer imaging and application installation
    • VoIP desktop phone setup and installation
Physical Requirements
  • Ability to lift up to 50 lbs.

BioFire Diagnostics, LLC. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioFire Diagnostics’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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