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Associate Application Specialist

Location: Durham, NC, United States
Position Type: Unfixed term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions that detect disease and contamination to improve patient health and ensure consumer safety. bioMérieux's global headquarters is located in Marcy L'Étoile, France, and we have more than 11,200 team members in 44 countries. With our distributor network, we serve more than 160 countries. bioMérieux, Inc., our Americas division, has more than 4,000 team members across 12 sites or subsidiaries. Our passionate team members recognize the power of diagnostics and rally behind our mission to help save lives.

Position Summary:

The Associate Application Specialist will provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMerieux.

Main Accountabilities:

  • Answer internal and external customer inquiries per established guideline and document in ERP system; consult as appropriate with Application Specialist, System Engineer, Management, Global Customer Support, and Customer Complaint Management Center
  • Develop problem solving and troubleshooting skills and the investigative process
  • Learn bioMerieux products and procedures that are job specific, drafting documentation as needed
  • Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators
  • Attend departmental meetings as required

Studies/Experience, Skills and Qualifications:

  • Associate or Bachelor's Degree in Medical Technology or related field
  • Minimum of three years of Microbiology laboratory experience
  • Experience with Microsoft Office
  • Experience with bioMerieux products
  • Excellent written and oral communication skills
  • Excellent computer skills

Joining bioMérieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture. Our Group offers numerous possibilities: so come and join the 11,200 bioMérieux team members who already identify with these values!

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

BMXID

Job ID: 12411

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
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