A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety. bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l'Étoile, near Lyon, in France. Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a humanist corporate culture. Our Company offers numerous opportunities for professional development. You want to help save lives across the globe? Join the 12,000 employees of bioMérieux! Position Description
The Associate Software Support System Engineer is responsible for the integration, support, troubleshooting and testing of medical device systems deployed in a customer's environment. The bioMerieux provided system, incorporates aspects of software, mechanical, electrical, and firmware engineering. The system includes a complex medical instrument, Windows software, and various peripherals and its interaction with external systems.
The Associate Software Support System Engineer is responsible for all or part of coordinating, conducting and documenting expert level customer complaint investigations and reporting findings as part of a quality system record. They will also (with the assistance from development engineering) be responsible for creating and testing workarounds or patches that may be released to address issues that have been assessed to have the potential of a significant customer impact. Position Qualifications:
A Bachelor's of Science in one of the following engineering disciplines is required:
- Computer Science
- Strength in well-structured critical thinking and problem solving
- Self-motivated and self-directed with the ability to prioritize, schedule and work with little supervision
- Strong technical writing and communication skills
- Strong interpersonal skills
- Strong collaboration skills
- Strong organizational skills
- Detail oriented
- Software development training and/or experience particularly related to Java is a plus, but not required.
The Associate Software Support System Engineer must communicate well with Customer Support Representatives, Project Managers, Program Managers, Quality Assurance, Regulatory Representatives, Marketing, Software, Hardware, Firmware Engineers, Field Engineers, Manufacturing personnel, Product Labeling , Product Validation, and other resources in the complaint handling chain to facilitate coordinating, conducting and documenting complaint investigations and problem resolution(s).
Training will include reviewing standard operating procedures, mentoring and shadowing existing personnel within the Systems Engineering and the Software Development teams.
Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment. Our internal mobility policy offers numerous opportunities for each of our 12 000 employees to blossom throughout their career, while respecting each employee's individual talents as well as their personal and professional development. At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits. Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.
bioMérieux is an Equal Opportunity, Affirmative Action Employer.
M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.
Job ID: 13092