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Field Service Engineer Clinical - Thailand

Location: Bangkok, Thailand
Position Type: Unfixed term
Job Function: Posting date:

Summary

Provision of customer service through Installation, movement, troubleshooting, field actions and maintenance (both Curative and Preventative) of bioMérieux instruments, equipment and spare parts.

Responsibilities

  • Instillation and Movement of Equipment
  • Performs Technical Support for equipment (Via Phone, Remote and Customer site Visits)
  • Stand by for Hotline support
  • Prepares and updates Field Service Documentation
  • Answers Resolves and Escalates issues (to Global Customer Service) to provide exceptional Customer Service.
  • Maintains Service Activity Records (both Electronic and Paper based) for all Instruments, equipment and spare parts
  • Management of Field Actions (including MAR, FCA and FSCA actions)

Requirements

  • Diploma and/or Bachelor's Degree (Preferred) in Engineering - Electronic, IT, Medical Equipment,
  • Experience in field service Engineering (IVD field would be advantage)
  • Proficient in MS Office, MS Windows
  • LIS and laboratory connectivity would be advantage
  • Possess driver's license and able to drive to meet business needs
  • Able to communicate in both Thai and English.
  • Problem-solving oriented, with good communication/presentation skills

Job ID: 15867
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