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Location: Field, UT, United States
DescriptionBioFire Diagnostics, LLC. is looking for a Field Application Specialist - Point of Care to join our growing team! This is a field based position, the incumbent is expected to reside in the territory. The Field Application Specialist - Point of Care (FAS -POC) provides field technical support to BFDX new and existing customers inclusive of system installations & associated upgrades, initial and secondary customer training, field technical troubleshooting in support of BFDX Technical Support staff and assay add-ons for existing customers. Works closely with Field Sales Managers ensuring customers receive prompt, accurate and professional support to further their business needs. The FAS will work closely with Technical Support Specialists along with the various production and/or R&D departments in the investigation and resolution of customer issues. In order to stay current with BFDX products, the FAS - POC will play an active role in product evaluations and development
Training and Education:
This is normally acquired through a combination of the completion of a BS degree in Life Science or equivalent discipline.
Experience:Familiar with a variety of the field concepts, practices, and procedures in the a laboratory, Urgent Care, and/or Clinical setting. Must be comfortable addressing an audience and have great customer service skills. Must be highly skilled at communication, both written and verbal, and should be able to interact with a variety of scientific levels from novice to expert..
Candidates with related technical field application support.
2+ years of laboratory experience or Urgent Care account management
Experience with guidelines with CLIA regulations and/or additional laboratory crediting agencies
Should be able to lift and maneuver up to 60 lbs. Should be able to handle the physical stress of frequent travel.
This position requires successful completion of background checks, drug screens, and other such consumer reports as necessary for vendor credentialing purposes.