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Associate Software Support Engineer/Software Support Engineer I - Night Shift (C Schedule)

Location: Salt Lake City, UT, United States
Position Type: Unfixed Term
Job Function: Information Technology

Description

At BioFire Diagnostics, LLC. we make the world a healthier place by providing molecular solutions that lessen the time to medical results and empower healthcare professionals to make better diagnostic decisions.

We are proud to be part of the bioMérieux family and the 5,000+ team members across 12 sites and subsidiaries in North America committed to our mission to help save lives around the globe through the power of diagnostics.

Come be a part of our team and our mission as a Software Support Engineer!

Software Support Engineers support end-users who use client-based and web-based scientific and business application software. They are expected to understand BioFire Diagnostics’ core technology, business, and the enterprise systems that enable them.

When working with BioFire end-users and software systems, engineers are expected to understand end-user workflows and processes, particularly as they relate to software applications. They are expected to respond quickly to reported problems and troubleshoot issues to provide solutions, corrections, workarounds, or training as appropriate. They should work efficiently with the development and test engineering groups to support the development of software that meets end-user’s needs and to resolve software issues identified by end-users. Support engineers are expected to work with software project managers to implement long-term solutions, to report bug fix progress to end-users, and to keep both the development and end-user teams informed of the other’s needs and schedules.

PLEASE NOTE:  The working schedule for this position will be Sunday - Tuesday + every other Wednesday from 6:00 PM - 6:00 AM.

Essential Job Duties and Responsibilities

  1. Perform all work in compliance with company policy and within the guidelines of BioFire Diagnostics’ Quality System.
  2. Understand BioFire Diagnostics’ mission, values, and core technologies.
  3. Support the maintenance of and the end-users of BioFire Diagnostics’ software products.
  4. Complete projects on time with some supervision from the project manager.
  5. Continually update technical knowledge and skills.
  6. Participate effectively in end-users discussions related to software improvement.
  7. Communicate end-user needs to project managers or technical leads and recommend solutions.
  8. Foster a collaborative and cooperative work environment.
  9. Work with software test engineering group to help verify software products.
  10. Understand applicable enterprise systems used by BioFire Diagnostics.
  11. Work with peers to share skills and solve problems.
  12. Communicate and collaborate inside of and across departments.
  13. Participate in design discussions and provide feedback on software design decisions.
  14. Participate in end-user meetings and provide feedback on use of software applications.

Support engineers are responsible for the quality of the system and for bringing software/hardware defects and issues to the attention of software management.

Qualifications

Training & Education:  Associates Degree in Computer Science or related field (preferred but not required)

Experience:  1+ years.  Experience with manufacturing or SQL preferred but not required.

Knowledge, Skills, and Abilities:

  • Strong written and oral communication
  • Good organizational skills/ability to multi-task
  • Basic system level troubleshooting
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