Location: Taiwan, Taiwan
Position Type: Unfixed Term
Job Function: Customer Service
Primary Purpose and Overall Objective of the Job:
-Manage and support local distributor engineers of providing on-time technical service and PMs for customer satisfaction.
-Promotion of service contracts and enhancing service revenue
-Main Accountabilities (list key missions: 6 maximum, use action verbs):
-Get familiar with numbers of systems variety within half year and work independently
-Improve customers?satisfaction and contract coverage rate.
-Management skill and corporation with various distributors
-Manage and support distributors of providing field service to ensure customer satisfaction; smooth runs and utilization of instrument
-Promote and execution of service contract
-Management of local spare parts inventory
-Provide technical advise and assistance to Sales and Marketing activities of instrument (such as demonstration, exhibitions, tendering)
Typical Studies-Experience, Skills and Qualifications:
-Post Secondary education in Engineering / Computer / Biomedical Engineering.
-2+ Years?experience in IVD / Medical / Bio-Medical Science field as service engineer.