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Field Service Engineer Clinical - Thailand

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Location: Bangkok, Thailand
Position Type: Unfixed Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.

Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a human-centered corporate culture.

Our Company offers numerous opportunities for professional development. You want to  help save lives across the globe? Join the 13,000 employees of bioMérieux!

 

 

 

Summary

Provision of customer service through Installation, movement, troubleshooting, field actions and maintenance (both Curative and Preventative) of bioMérieux instruments, equipment and spare parts.

 

Responsibilities

  • Instillation and Movement of Equipment
  • Performs Technical Support for equipment (Via Phone, Remote and Customer site Visits)
  • Stand by for Hotline support
  • Prepares and updates Field Service Documentation
  • Answers Resolves and Escalates issues (to Global Customer Service) to provide exceptional Customer Service.
  • Maintains Service Activity Records (both Electronic and Paper based) for all Instruments, equipment and spare parts
  • Management of Field Actions (including MAR, FCA and FSCA actions)

 

Requirements

  • Diploma and/or Bachelor's Degree (Preferred) in Engineering – Electronic, IT, Medical Equipment,
  • Experience in field service Engineering (IVD field would be advantage)
  • Proficient in MS Office, MS Windows
  • LIS and laboratory connectivity would be advantage
  • Possess driver's license and able to drive to meet business needs
  • Able to communicate in both Thai and English.
  • Problem-solving oriented, with good communication/presentation skills

 

 

 

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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