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Inhouse service Engineer Nordics

This job posting is no longer active.

Location: Helsinki, Finland
Position Type: Unfixed Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions that detect disease and contamination to improve patient health and ensure consumer safety. In North America we have more than 5,000 team members across 12 sites or subsidiaries, including Salt Lake City based BioFire Diagnostics. We believe in the power of diagnostics and bioMérieux sponsors public health initiatives and partnerships to address antimicrobial resistance, sepsis awareness, food safety, and consumer health across the globe. Come be a part of our mission to help save lives.

What will your responsibilities be within bioMérieux?


The overall objective of this role is to serve customers by managing the Service Engineer helpdesk, the workshop and the organization of Field Service Engineers interventions and provide customers with a high level of service. This position also contributes to the development of sales (equipment, reagents, services) in partnership with the sales and marketing teams.


Main accountabilities as an Inhouse Service Engineer


  • Helpdesk (75%) : Advice, guide and provide the necessary support to customers who contact the Helpdesk through phone or email. Guarantee an effective answer and follow-up from the first customer contact, and try to fix the issue as much as possible before triggering an intervention at customer site. Record, analyze and deal with customer complaints and questions.
  • Organization & Coordination of FSE activities: Organize and prioritize the FSE interventions in order to meet the rate of On-Time Preventive Maintenance and Time for intervention Indicators.
  • Processes/QA : take in charge the implementation and the description of processes for SE Helpdesk ,Workshop and Field activities in partnership of the QA department.
  • Tool implementation : Be the referent to implement new tools related to SE Helpdesk ,Workshop and Field activities (SAP, CRM etc…)
  • Field (25%): Some travel will be required based on business needs.  If needed, install, maintain and repair instruments distributed by bioMerieux at customer sites..
  • IT support function : Be able to help and act as support specialist for IT & LIS connections and implementing the ViLINK development for remote services.
  • Continuous improvement : Analyze documents, tools, processes, organization to make proposals for improving the quality and image of the service, as well as optimize its profitability.


Experience, skills and qualifications :


  • Master degree in technical domain such as electronic, networking and strong experience with lab systems connectivity and LIS -interfaces.   
  • Communicative, didactic, flexible, reactive, organized, structured, team player, take initiatives, autonomous.
  • Driving license mandatory


Languages and location: 

  • This position will be based in either Sweden or Finland
  • Finnish or Swedish, and English are mandatory. A second Nordic language is preferable




Joining bioMérieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture. Our Group offers numerous possibilities: so come and join the 13,000 bioMérieux team members who already identify with these values!

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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