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Sr Director Field Service Operations

Location: Durham, United States
Position Type: Unfixed Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions that detect disease and contamination to improve patient health and ensure consumer safety. In North America we have more than 5,000 team members across 12 sites or subsidiaries, including Salt Lake City based BioFire Diagnostics. We believe in the power of diagnostics and bioMérieux sponsors public health initiatives and partnerships to address antimicrobial resistance, sepsis awareness, food safety, and consumer health across the globe. Come be a part of our mission to help save lives.


Position Summary:

Provide strategic direction and leadership to a field service team / customer support organization so as to ensure that optimal customer support is provided within established regulatory and fiscal requirements.

Main Accountabilities:

  • Establish the vision and lead a multi-functional Customer Facing Support Services organization to achieve the corporate goal of satisfied and loyal  bioMerieux customers.
  • Establish and achieve service revenue targets in keeping with the overall bioMerieux revenue growth strategy.
  • Establish and achieve an operating budget in keeping with service objectives and profitability targets.
  • Establish and maintain through specific training and education opportunities a competent workforce dedicated to providing a high level of customer support.
  • Foster leadership development within the Field Service management team so as to provide a solid base on which to build a world class service organization that supports sales efforts and targets.

Studies and Experience:

  • Minimal requirement is a four-year degree in life sciences, engineering or business.  Advanced degree preferred.
  • 10+ years of leadership experience preferred


Skills and Qualifications:

  • Excellent and effective oral and written communication and interpersonal skills.
  • Fundamental knowledge of the principles and practices of laboratory medicine.
  • Broad knowledge of the principles and practices of finance and cost based accounting.
  • Broad knowledge and practical experience in project management, personnel development and leadership.
  • Broad knowledge of Field Service practice and principles.


Joining bioMérieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture. Our Group offers numerous possibilities: so come and join the 13,000 bioMérieux team members who already identify with these values!


bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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