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Contact Center Service Manager

Location: CRAPONNE, France
Position Type: Unfixed Term
Job Function: Information Technology

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.

 

The Management Information Systems (IS) is fully involved in bioMérieux’s digital transformation strategy  worldwide. Our IS teams are in charge of key projects such as the global deployment of our Salesforce CRM solution, SAP and IoT (Internet of Things). They also lead “proofs of concept” related to innovative services with high added value for bioMérieux’s activities. They partner with specialized stakeholders on reference technologies (SAP HANA, Salesforce.com, Amazon Web Services, SAP Cloud Platform or Microsoft Office 365) to contribute to the constant improvement of bioMérieux’s services.

 

Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a human-centered corporate culture.

Our Company offers numerous possibilities for professional development: you want to contribute to help save lives across the globe? Join the 13,000 employees of bioMérieux!

 

 

 

What will be your responsibilities at bioMérieux?

 

  • Provides administrative/technical support to Tier 1 through Tier 3 teams on Contact Center issues as needed
  • Knowledge of Verizon Toll Free Network Manager, IPCC
  • Ability to assist in troubleshoot and resolution efforts pertaining to both Cisco UCCX and Nice InContact Contact Center services
  • Monitor, analyze, and fully understand technological impact on day-to-day operations in order to provide in-depth strategic solutions to different business units.
  • Carry out other daily tasks associated with ensuring the company's ongoing success with use and effective application of InContact and Cisco Unified Contact Center Express
  • Have a strong understanding of Contact Center functionality and can clearly communicate its capabilities and limitations to C-Level. 

 

Who are you?

 

 

  • University degree in Engineering, Computer Science or a related subject
  • 5-10 years of related experience in Telephony and Collaboration
  • Knowledge of Data Networking and Security is a strong plus
  • CCNA or higher (CCNP and/or CCIE)
  • Strong communication skills to consult with a wide range of customers and stakeholders
  • Background in Telephony and Unified Communications Collaboration tools and processes
  • Analytical Skills and attention to detail

 

 

 

 

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment.


Our internal mobility policy offers numerous opportunities for each of our 13,000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.


At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.


Helping improve public health around the world : our mission gives purpose to every profession practiced within the Company.


bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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