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Manager, Regional Field Application Specialist

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Location: , United States
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions that detect disease and contamination to improve patient health and ensure consumer safety. In North America we have more than 5,000 team members across 12 sites or subsidiaries, including Salt Lake City based BioFire Diagnostics. We believe in the power of diagnostics and bioMérieux sponsors public health initiatives and partnerships to address antimicrobial resistance, sepsis awareness, food safety, and consumer health across the globe. Come be a part of our mission to help save lives.

 

Position Summary:

This position provides for management of the effective and efficient implementation of bioMérieux’s diagnostic product line within an assigned geographic Region. Coordinated efforts with other cross-functional departments to provide world-class customer service, training and support through the promotion of teamwork and cooperation, removal of barriers to productivity, creation of a positive work environment and leadership by example.


Main Accountabilities:

  • Coordinate Regional applications support, training, troubleshooting and consultation to internal and external customers for diagnostic test systems marketed by bioMérieux.
  • Identification of cross-functional needs, evaluation of proposed solutions, and development of implementation plans and successful execution based on established timelines.
  • Determine best practices and work with department management to align on identified best practice going forward.
  • Provide leadership, enforce company policies and procedures, facilitate communication among front line staff, set priorities and coordinate teamwork among customer facing groups to achieve world class customer satisfaction.
  • Motivate team members to achieve goals and objectives through individual coaching, staff meetings and routine reporting; implement corrective action process as required.
  • Ensure proper training and development is provided for employees.
  • Deliver assigned service revenue goals through existing and newly created service offerings.


Studies and Experience:

  • Four year Degree in business, technical or life science field.
  • 2-4 years Managerial experience.
  • Broad based knowledge of bioMérieux Service, Sales and Training operations desired.

 

Skills and Qualifications:

  • Demonstrate exceptional leadership skills, able to work independently, effectively multitask to meet deadlines and competing priorities in a fast paced environment.
  • Proficient in Windows OS, MS Office programs.
  • Excellent interpersonal, diplomacy, and verbal and written capabilities.
  • Exhibit sound decision-making ability, including problem resolution and setting and achieving customer expectations.

 

Joining bioMérieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture. Our Group offers numerous possibilities: so come and join the 13,000 bioMérieux team members who already identify with these values!

 

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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