Join our Talent Network
Skip to main content

Manager, Regional Field Application Specialist

Location: , United States
Position Type: Unfixed Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions that detect disease and contamination to improve patient health and ensure consumer safety. In North America we have more than 5,000 team members across 12 sites or subsidiaries, including Salt Lake City based BioFire Diagnostics. We believe in the power of diagnostics and bioMérieux sponsors public health initiatives and partnerships to address antimicrobial resistance, sepsis awareness, food safety, and consumer health across the globe. Come be a part of our mission to help save lives.

 

Position Summary:

This position provides for management of the effective and efficient implementation of bioMérieux’s diagnostic product line within an assigned geographic Region. Coordinated efforts with other cross-functional departments to provide world-class customer service, training and support through the promotion of teamwork and cooperation, removal of barriers to productivity, creation of a positive work environment and leadership by example.


Main Accountabilities:

  • Coordinate Regional applications support, training, troubleshooting and consultation to internal and external customers for diagnostic test systems marketed by bioMérieux.
  • Identification of cross-functional needs, evaluation of proposed solutions, and development of implementation plans and successful execution based on established timelines.
  • Determine best practices and work with department management to align on identified best practice going forward.
  • Provide leadership, enforce company policies and procedures, facilitate communication among front line staff, set priorities and coordinate teamwork among customer facing groups to achieve world class customer satisfaction.
  • Motivate team members to achieve goals and objectives through individual coaching, staff meetings and routine reporting; implement corrective action process as required.
  • Ensure proper training and development is provided for employees.
  • Deliver assigned service revenue goals through existing and newly created service offerings.


Studies and Experience:

  • Four year Degree in business, technical or life science field.
  • 2-4 years Managerial experience.
  • Broad based knowledge of bioMérieux Service, Sales and Training operations desired.

 

Skills and Qualifications:

  • Demonstrate exceptional leadership skills, able to work independently, effectively multitask to meet deadlines and competing priorities in a fast paced environment.
  • Proficient in Windows OS, MS Office programs.
  • Excellent interpersonal, diplomacy, and verbal and written capabilities.
  • Exhibit sound decision-making ability, including problem resolution and setting and achieving customer expectations.

 

Joining bioMérieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture. Our Group offers numerous possibilities: so come and join the 13,000 bioMérieux team members who already identify with these values!

 

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

Share: share to e-mail

Similar Jobs

Associate Field System Engineer - Atlanta, GA

United States
Customer Service

Clinical Applications & Customer Technical Support Manager

Salt Lake City, UT, United States
Customer Service

Manager, Field Service-California

United States
Customer Service

Sr Lab IT Specialist

Durham, United States
Customer Service

Global Investigation Leader - VITEK 2 System/Software Engineer

Saint Louis, United States
Customer Service

Clinical Applications Specialist I or II

Salt Lake City, UT, United States
Customer Service

Sr Director Field Service Operations

Durham, United States
Customer Service

Global Investigation Leader-SE/IT/Lab Informatics

Saint Louis, United States
Customer Service

Associate Field System Engineer- Boston, MA

United States
Customer Service

Customer Service Representative

Salt Lake City, UT, United States
Customer Service

Associate System Engineer

Durham, United States
Customer Service

Manager, Regional Field Application Specialist

United States
Customer Service

Associate Field System Engineer - Fort Wayne, IN

United States
Customer Service

Integration Specialist

Durham, United States
Customer Service

Field Application Specialist 1 - Los Angeles

United States
Customer Service

Customer Clinical Compliance Specialist

Salt Lake City, UT, United States
Customer Service

Clinical Applications Specialist II or III

Salt Lake City, UT, United States
Customer Service

Associate Field System Engineer

United States
Customer Service

Associate Field System Engineer - Sioux Falls

United States
Customer Service