Location: Salt Lake City, UT, United States
Position Type: Unfixed Term
Job Function: Information Technology
At BioFire Diagnostics, LLC. we make the world a healthier place by providing molecular solutions that lessen the time to medical results and empower healthcare professionals to make better diagnostic decisions.
We are proud to be part of the bioMérieux family and the 5,000+ team members across 12 sites and subsidiaries in North America committed to our mission to help save lives around the globe through the power of diagnostics.
Come be a part of our team and our mission as a Software Support Engineer!
Software Support Engineers support end-users who use client-based and web-based scientific and business application software. They are expected to understand BioFire Diagnostics’ core technology, business, and the enterprise systems that enable them.
When working with BioFire end-users and software systems, engineers are expected to understand end-user workflows and processes, particularly as they relate to software applications. They are expected to respond quickly to reported problems and troubleshoot issues to provide solutions, corrections, workarounds, or training as appropriate. They should work efficiently with the development and test engineering groups to support the development of software that meets end-user’s needs and to resolve software issues identified by end-users. Support engineers are expected to work with software project managers to implement long-term solutions, to report bug fix progress to end-users, and to keep both the development and end-user teams informed of the other’s needs and schedules.
PLEASE NOTE: The working schedule for this position will be Sunday - Tuesday + every other Wednesday from 6:00 AM - 6:00 PM.
Essential Job Duties and Responsibilities
Support engineers are responsible for the quality of the system and for bringing software/hardware defects and issues to the attention of software management.
Training & Education: Associates Degree in Computer Science or related field (preferred but not required)
Experience: 1+ years. Experience with manufacturing or SQL preferred but not required.
Knowledge, Skills, and Abilities: