Location: Saint Louis, United States
Position Type: Unfixed Term
Job Function: Customer Service
A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions that detect disease and contamination to improve patient health and ensure consumer safety. bioMérieux’s global headquarters is located in Marcy L’Étoile, France, and we have more than 11,200 team members in 44 countries. With our distributor network, we serve more than 160 countries. bioMérieux, Inc. sponsors public health initiatives and partnerships to address antimicrobial resistance, sepsis awareness, food safety, and consumer health. Our passionate team members recognize the power of diagnostics and rally behind our mission to help save lives.
The Global Investigation Unit team in Saint-Louis provides advanced troubleshooting and support expertize to bioMérieux subsidiaries and affiliates and root cause investigations to customer complaints for VITEK 2 Systems. Our in-depth root cause investigations provide the information necessary to continuously improve our products and assure patient safety.
In this position you will be working alongside technical investigation experts and you will manage customer questions and complaints escalated to your team.
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Skills and Qualifications:
Joining bioMérieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture. Our Group offers numerous possibilities: so come and join the 11,200 bioMérieux team members who already identify with these values!
bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.