Location: Marcy l'Etoile, France
Position Type: Fixed-Term
Job Function: Customer Service
A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.
bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.
Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a human-centered corporate culture.
Our Company offers numerous opportunities for professional development. You want to help save lives across the globe? Join the 13,000 employees of bioMérieux!
Our Clinics Operations Department is looking for an Immunology Application Specialist who will work in the Investigation Unit Immunology Department. He/she will report to the Global Customer Service Manager within a team of ten employees.
What will be your missions within bioMérieux?
You will be responsible for managing and coordinating the entire investigation to handle reclamations/issues regarding immunology products from subsidiaries/distributors to ensure complete customer satisfaction :
Provide technical support on reagent for the immunology range to subsidiaries and distributors.
Be responsible and lead investigations related to the immunology range.
Monitor CAPAs following investigations.
Have an overview of the system issues.
Lead investigation meetings and work closely with other departments (production site, AQ site, R&D…).
Monitor and report on the status of investigations within the required timeframe.
Play a key role in the preparation and participation in audits.
Lead subsidiaries/distributors on support activities.
Develop tools to help subsidiaries/distributors to provide support to customers (troubleshooting tool, FAQ guide, trend analysis, indicators…).
Contribute to the continuous improvement of products and provide feedback on product complaints to the production and R&D department as well as to other GCS teams.
Who are you ?
You have a scientific degree in biology with a minimum of 3 years’ experience as an Application Specialist, ideally for reagents in the immunology range.
You have a good knowledge of clinical laboratories and hospitals.
Ideally, you have a good knowledge of bioMérieux products in the immunology range.
You are fluent in English.
You are recognized for your customer service skills, your leadership and your ability to convince and obtain adhesion.
You appreciate teamwork but you are also capable of autonomy and reactivity.
Travel in France and abroad is to be expected.
Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment
Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.
At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.
Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.
bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.