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CDD 12 mois - Quality Coordinator Customer Service - W/M

Location: Marcy l'Etoile, France
Position Type: Fixed-Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.

Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a human-centered corporate culture.

Our Company offers numerous opportunities for professional development. You want to  help save lives across the globe? Join the 13,000 employees of bioMérieux!




What will be your missions within bioMérieux ?

Within the Global Field Actions team, we are looking for a Quality Coordinator Customer Service  to contribute to our process. Your role will be :

  • Realize products traceability using tools available or by contacting the appropriate departments.

  • Monitor the implementation of Field Actions by sending reminders to subsidiaries / distributors  and measure the implementation rate through performance indicators (subsidiaries and distributors).

  • Consolidate subsidiaries and distributors returns.

  • Support local field action actors on the documentary and process aspects, while managing priorities

  • Analyze traceability reconciliation data and participate in the implementation of corrective actions.


Who are you ?

  • You have a minimum of 2 years of higher education in management/business administration. Ideally, you have an experience in sales administration in an international environment.

  • You are autonomous, pragmatic and rigorous.

  • You have a very good knowledge of excel (pivot tables for example).

  • Ideally, you have a good knowledge of SAP.

  • You have analytic capacity and know how to synthesize large number of data.

  • You demonstrate the ability to adapt to a changing environment.

  • You are fluent in English.




Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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