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Field System Engineer

Location: Alger, Algeria
Position Type: Unfixed Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.

 

The Management Information Systems (IS) is fully involved in bioMérieux’s digital transformation strategy  worldwide. Our IS teams are in charge of key projects such as the global deployment of our Salesforce CRM solution, SAP and IoT (Internet of Things). They also lead “proofs of concept” related to innovative services with high added value for bioMérieux’s activities. They partner with specialized stakeholders on reference technologies (SAP HANA, Salesforce.com, Amazon Web Services, SAP Cloud Platform or Microsoft Office 365) to contribute to the constant improvement of bioMérieux’s services.

 

Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a human-centered corporate culture.

Our Company offers numerous possibilities for professional development: you want to contribute to help save lives across the globe? Join the 13,000 employees of bioMérieux!

 

 

 

We are looking for a Field System Engineer, who will be servicing, installing, repairing and updating bioMérieux instruments and systems to the customers within North Africa. She/he will work at our customer sites as required, travelling extensively within North Africa. This role involves a high level of weekly travel across the area - approximately 50% to 70% of the time - including frequent overnight stays. The ideal candidate will be based in Algeria.

 

What will be your mission?

 

  • Troubleshoot, repair, install, and update our products at client sites as needed
  • Consult with customers regarding product operation, product optimization, technical troubleshooting and usage training
  • Organize the activity : maintenance, response timed, administrative management (field reports memo, business expenses, field reports memo, leaves agenda, activity reports…),
  • Manage spare parts inventory in relation with the Specialist, in accordance with the recommendations
  • Negotiate and sale the maintenance contracts to private labs, hospitals or industry
  • Mentor and train the new comers or colleague in charge of a new system
  • Fully autonomous, proactive, be a force for bringing forward proposals and reinforce manager’s message
  • Contribute to the action plan definition to the solving of breakdown with SE or specialist, pilot transversal mission on the long run
  • Bring technical support to colleagues on systems on which he/she has strong experience and competence
  • Be able to manage missions with other subsidiaries or distributors

 

Who are you?

 

Typical Studies-Experience, Skills and Qualifications:

 

  • High School diploma with 3 to 5 years studies, Bachelor Degree, Master Degree
  • Experience minimum 5 years’ experience
  • Electronics/IT /Medical Devices Maintenance
  • Customer Service acumen, analytical mindset, availability, people agility
  • Ability to solve complex problems thanks to proven technical experience , in full autonomy
  • Fluent in French, English will be plus.

 

 

 

 

 

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment.


Our internal mobility policy offers numerous opportunities for each of our 13,000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.


At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.


Helping improve public health around the world : our mission gives purpose to every profession practiced within the Company.


bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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