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Associate Application Specialist

Location: Saint Louis, United States
Position Type: Unfixed Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions that detect disease and contamination to improve patient health and ensure consumer safety. In North America we have more than 5,000 team members across 12 sites or subsidiaries, including Salt Lake City based BioFire Diagnostics. We believe in the power of diagnostics and bioMérieux sponsors public health initiatives and partnerships to address antimicrobial resistance, sepsis awareness, food safety, and consumer health across the globe. Come be a part of our mission to help save lives.

 

Position Summary:

Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMérieux.


Main Accountabilities:

  • Answer internal and external customer inquiries per established guideline and document in ERP system; consult as appropriate with Application Specialist, System Engineer, Management, Global Customer Support and Lab IT Specialist
  • Develop problem solving and troubleshooting skills for remote / phone support
  • Obtain ERP certification; execute investigation process and apply as needed
  • Learn bioMérieux products and procedures that are job specific,  and assist with implementation of new products
  • Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators
  • Perform on-call duties as needed to provide 24-hour technical support to customers
  • Participate in revenue generation initiatives through promotion of value added projects and services


Studies and Experience:

  • Associate or Bachelors Degree in Medical Technology, Biological Sciences or related Field
  • Minimum of three years of laboratory experience
  • Experience with Microsoft Office

 

Skills and Qualifications:

  • Experience with bioMérieux products
  • Excellent written and oral communication skills
  • Excellent computer skills

 

Joining bioMérieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture. Our Group offers numerous possibilities: so come and join the 13,000 bioMérieux team members who already identify with these values!

 

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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