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Location: Basingstoke, United Kingdom
Position Type: Unfixed Term
Job Function: Customer Service
A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.
bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.
Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a human-centered corporate culture.
Our Company offers numerous opportunities for professional development. You want to help save lives across the globe? Join the 13,000 employees of bioMérieux!
What will be your responsibilities at bioMérieux?
We have an exciting vacancy for an Applications Specialist to support our clinical customers and act as the key point for the customer to ensure a high level customer experience and satisfaction. This a great opportunity to combine technical and scientific expertise whilst focusing on solutions and customers. You will join two other clinical Application specialists and report to the Customer support centre & IT Manager.
In this role your main responsibilities will be to answer internal and external customer requests and lead the troubleshooting analysis to bring the solution to the customer or plan the action response. You will also be responsible for service work order preparations and to update the installed based. You will also be able to participate to company projects including to identify any opportunities and ensure good feedback between the customer and global.
Who are you?
This role will be mainly based in the Basingstoke office. Training of our products and customer service will be provided as well as development opportunities.
Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment
Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.
At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.
Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.
bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.