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Application Specialist - CLI

Location: Singapore, Singapore
Position Type: Unfixed Term

Summary

The ideal candidate will be responsible for clients’ technical satisfaction and ensuring effective utilization of bioMérieux systems and reagents. He/she will provide technical service and support to achieve optimal utilisation of bioMérieux products within clinical laboratories.

 

Responsibilities

•           Effective utilization of bioMérieux systems and reagents by the customer base

•           Maintaining and updating knowledge base to meet customer and company requirements

•           Co-ordinate and conduct instrument installations, product evaluations, demonstrations

•           Provision of pre and post sales technical information

•           Train customers in all aspects of use of bioMérieux instrumentation, consumables and software

•           Work closely with sales and technical team

•           Participate in and co-organize local User Group Meetings and workshops

•           Troubleshoot instrument and reagent problems

•           Coordinate and assist on new version software installation

•           Work with the Global Customer Service department on customer issues

•           Perform service administrative work on CRM

•           Alert sales team to tender submission opportunities

•           Preparation of technical information relating to tender submissions

•           Preparation of regulatory submissions

•           Work with QA/RA on regulatory related matters

•           Participation in internal audit

•           Perform customer satisfaction surveys and post installation questionnaires

 

Requirements

•           Biomedical degree or equivalent and at least 3 years’ experience in a relevant science based industry

•           Knowledge of bioMérieux reagents, instruments and customers, and good knowledge of the scientific/medical environment of the products is highly advantageous

•           Knowledge of competitors and their products

•           Flexible, adaptable and keen to learn

•           Strong analytical and problem solving skills

•           Effective communication – able to teach/ present to scientific community

•           Good time management, results oriented and customer focused

 

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