SOFTWARE & CONNECTION TRAINEE

SOFTWARE & CONNECTION SUPPORT TRAINEE

BASIC TASKS AND GENERAL OBJECTIVES CONNECTED TO THE POSITION:
 

• Serving as the first point of contact for customers seeking technical assistance over the phone or email.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Determining the best solution based on the issue and details provided by customers.
• Facilitating and coordinating Vilink installations and promoting directly from the call centre.
• Cooperating with training department in order to define a target of new potential customers.
• Providing support on the field for software and server installation and connection
   

ACADEMIC FORMATION, WORKING EXPERIENCE AND SKILLS REQUESTED FOR THE POSITION:

• Bachelor Degree in Electronic/Informatics Engineering
• Master of Science in Biomedical/Informatics Engineering (desired).
• Customer Orientation
• Ability to interact with customers and to promote services/solutions.