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SOFTWARE & CONNECTION TRAINEE

This job posting is no longer active.

Location: Firenze, Italy
Position Type: Temporary
Job Function: Other

Software & Connection Support Trainee

 

BASIC TASKS AND GENERAL OBJECTIVES CONNECTED TO THE POSITION:
 

 

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determining the best solution based on the issue and details provided by customers.
  • Facilitating and coordinating Vilink installations and promoting directly from the call centre.
  • Cooperating with training department in order to define a target of new potential customers.
  • Providing support on the field for software and server installation and connection
     

      

ACADEMIC FORMATION, WORKING EXPERIENCE AND SKILLS REQUESTED FOR THE POSITION:

 

  • Bachelor Degree in Electronic/Informatics Engineering
  • Master of Science in Biomedical/Informatics Engineering (desired).
  • Customer Orientation
  • Ability to interact with customers and to promote services/solutions.
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