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Customer Supply Manager

Location: Geneve, Switzerland
Position Type: Unfixed Term
Job Function: Supply Chain

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.

Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a human-centered corporate culture.

Our Company offers numerous opportunities for professional development. You want to  help save lives across the globe? Join the 13,000 employees of bioMérieux!

 

 

 

Customer Supply Manager Switzerland 100%

PRIMARY PURPOSE

 

Organize and manage sales and after-sales administration to ensure customer information, delivery and invoicing, supply services, and complaint handling to maximize customer satisfaction.

 

MAIN ACCOUNTABILITIES

 

  • Lead a team of 5 people : Manage and monitor  team's workload and performance, define objectives, methods and skills needed,
  • Drive budget/resources for his/her perimeter,
  • Steer the different operations handled by his/her team  in a timely and compliant manner :
  • Orders management including returns (Reagents and Equipment)
  • Secure invoicing process for reagents and EQ
  • Ensure customer master data accuracy, customer pricing structure and implementation.
  • Ensure management of complaints in collaboration with the other departments (warehouse, transport, finance, quality…),
  • Secure invoicing process for reagents and EQ and services
  • Manage supplier performance:
  • Local WH
  • Carriers SLA
  • Follow-up Team Performance through implementation of KPI’s and identification of opportunities to improve and fix recurrent issues,
  • Implement specific services to customers in collaboration with sales and supply chain teams,
  • Secure close cooperation with other departments (Customer Service, Sales, Finance, HR)
  • Act always having end customer satisfaction and E2E process approach

 

PROFILE

 

Studies and experience

  • Bachelor / Master degree in Logistics /Supply chain
  • 2– 3 years’ experience in Sales Administration or Supply Chain department
  • 2– 3 years’ experience in managing a team

 

Skills and Qualifications:

  • French, German &  English (spoken and written) 
  • Experience in using SAP and Good level in IT tools ( Outlook, Excel, Powerpoint and Word)
  • Customer oriented and able to work in a cross multicultural environment
  • Team spirit, multi task and pro-active.

 

 

 

 

 

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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