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Field System Engineer, Eastern Canada 1

Location: St Laurent, Canada
Position Type: Unfixed Term

Primary Purpose and Overall Objective of the Job:

Provide field technical support & services, including installation, preventive and curative maintenances , field actions at all stages of instruments life cycle management to secure and optimize lab production


Main Accountabilities:

•Perform procedure associated with installing repairing and maintaining on an assigned instrument base, consistent follow up and customer satisfaction

•Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system

•Manage spare parts inventory according quality guidelines

•Ability to handle simple to complex maintenance

•Contribute to the action plan definition to the solving of breakdown with SE or specialist, pilot transversal mission on the long run

•Contribute to develop & retain business, strengthen customer relationship


Typical Studies-Experience, Skills and Qualifications:


•Bachelor/ Master’s degree in engineering (electronics, computer sciences, biotechnology) with 3/5 years’ experience


Skills and Qualifications:

•Customer and solution oriented

•Organized, rigorous and autonomous

•Good communication/ presentation skills in both French and English

•Ability to handle CRM (daily functions and running reports as required)


Scope and Resources Accountability, Typical Performance Indicators:

-Scope and Resources Accountability: Manage system and field support of bioMérieux solutions

.-Financial Indicators (revenue, budget, etc.): Service revenues, operational expense controls

-Key Performance Indicators (KPIs): CRM KPI, Customer Satisfaction, Effective and efficient customer support of bMx systems

-Key Contacts (internal/external) and Interfaces: Managers, Sales Rep, AS and SE specialist; GCS & CSI, External: Laboratory Managers, Technicians, end user, subcontractors, legal and compliance

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