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Service Support Specialist

Location: Durham, United States
Position Type: Unfixed Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions that detect disease and contamination to improve patient health and ensure consumer safety. In North America we have more than 5,000 team members across 12 sites or subsidiaries, including Salt Lake City based BioFire Diagnostics. We believe in the power of diagnostics and bioMérieux sponsors public health initiatives and partnerships to address antimicrobial resistance, sepsis awareness, food safety, and consumer health across the globe. Come be a part of our mission to help save lives.

 

Position Summary:

The Service Support Specialist position is responsible for utilizing SAP and CRM 360(SalesForce) to manage the Install Base, to meet the customer demands and achieve customer satisfaction goals.  Adhering to Finance, Legal, Regulatory, and Service Management requirements aligned with corporate objectives and goals.


Main Accountabilities:

  • Service Work Order Management for CSO  in the areas of: installations, PMs, repairs, upgrades, Billable Activities, and  System Returns.
  • Administrative Support for Install Base Movements- works directly with internal and external customers to provide IB Support and ensure IB Compliance.
  • Revenue generation – accurate and timely closure of billable Work Orders, and tracking and resolution of errors preventing closure of billable Work Orders.
  • Maintaining accurate reconciliation of Billing- by working with Field Service Leaders to research and issue debits/credits on a monthly basis.


Studies and Experience:

  • 2 years of experience working in an Office Environment interacting with, Customers, Hotline Agents & Field Service Representatives. Strong basic office skills and good organizational ability....
  • Asset Management
  • Strong telemarketing skillset to contact customers to verify asset disposition
  • SAP, EXCEL,
  • High School Diploma

 

Skills and Qualifications:

  • Excellent verbal and written communication skills.
  • Good working Knowledge of Microsoft Office Suite, Salesforce, and SAP preferred.
  • General business knowledge such as basic Finance, Marketing, Sales and Accounting.

 

Joining bioMérieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture. Our Group offers numerous possibilities: so come and join the 13,000 bioMérieux team members who already identify with these values!

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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