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Field Application Specialist

This job posting is no longer active.

Location: Basingstoke, United Kingdom
Position Type: Unfixed Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.

Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a human-centered corporate culture.

Our Company offers numerous opportunities for professional development. You want to  help save lives across the globe? Join the 13,000 employees of bioMérieux!

 

 

 

An exciting vacancy has arisen for a Field Application Specialist role specialising in our Industry products. The Field Application Specialist role is the front-line technical support representative and is responsible for providing solution-oriented consultative training, technical support and troubleshooting at customer site, at every stage of contact on each technical support interaction in the field.

 

This role is 80% field with some support for the local in house team. 

You will be working in a team of 5 in the UK & Ireland team as well as working with your Northern European peers. 

 

What will be your responsibilities at bioMerieux? 

  • Provide onsite training for customers on equipment across the UK & Ireland
  • Coordinates and delivering technical training
  • Provide technical support for pre-sales activities such as on site product presentations and demonstrations and participate in exhibitions as requested. Perform site evaluations and trials with reports prepared. 
  • Help establish interface and network connections between our systems and customers. 
  • Ensure effective coverage within the UK by accurate identification of customer needs, planning and relevant priority visits. 
  • Completes all after- technical support documentation (ERP/CRM) necessary to update the planners, customer
  • administration, customer care
  • Consults and collaborates with Support Center team, installation project managers, management, GCS, GICS
  • Provides consistent follow up to ensure customer satisfaction and meet key performance indicators(KPIs)
  • Keeps up to date with scientific updates and attend training courses and meetings

 

Who are you?

  • This role requires someone results oriented, who operates with a sense of urgency and sets priorities in accordance with the needs of the company and the customer.
  • You retain current customer business, by developing and building customer relationships  that result in customer loyalty, retention, renewal and positive referrals.
  • This position requires someone who is a self-starter, with the ability to deliver a customer experience, while working remotely without direct supervision and able to travel within their assigned geographic area on short-notice
  • Microbiology qualification ( BSC above) is essential and experience working in a pharma or food environment.

This role covers the whole of the UK and we are looking for someone to be based in the Midlands

 

 

 

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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