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Customer Service Support

This job posting is no longer active.

Location: Shanghai, China
Position Type: Fixed-Term

Primary Purpose and Overall Objective of the Job (to be defined in only one sentence):

The position is responsible for managing daily duties of customer service ensure processes run smoothly, Monitoring service business report and service KPIs and coordinate with teams internal & external.

 

Main Accountabilities (list key missions: 6 maximum, use action verbs):

-As a role of customer service coordinator , organize and schedule meetings, activities and client events;
-Assist in resolving any administrative problems of customer service;
-Manage office supplies and purchasing system, client creating system;
-Maintains accurate records and report, prepare and modify documents including correspondence, reports, drafts, memos and emails;
-Monitors service KPIs and business report on a monthly basis coordinating with each functions of customer service.

 * Other tasks based on business needs as defined in related company procedure, or assigned by the direct supervisor.
Noted: Required authority will be provided to implement responsibility listed above.

 

Typical Studies-Experience, Skills and Qualifications:

Studies-Experience:
-Bachelor degree;
-2+ years of hands on administrative support experience or equivalent.

 

Skills and Qualifications:
-Excellent communication skills – written and verbal
-Ability to prioritize projects
-Good English communication skills
-Proficiency in MS Word, Excel , Outlook and PowerPoint

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