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Middleware Systems & Support Engineer

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Location: Durham, United States
Position Type: Unfixed Term
Job Function: Information Technology

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.
In North America we have more than 5,000 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

 

What will your missions be within bioMérieux?

 

Within the “R&D - Systems Development - IT Solutions” Department whose mission is to design and develop bioMérieux commercial software, your role will be to participate in the development and support of the MYLA product. MYLA is the middleware solution that integrates bioMerieux instruments into the information system of our customer's microbiology laboratories. MYLA is now deployed in more than 40 countries.

 

You will strengthen the team of MYLA System Engineers, your main missions will be:

 

- Support the MYLA product by piloting changes related to deployment methods, cybersecurity, support tools or product improvement while respecting the procedures and regulations in place;
- Carry out investigations as part of the Level 3 Support activities (last level of support and directly in connection with the developers) of the MYLA product in order to respond to field problems;
- Support the activities of V&V (installation of test platform, troubleshooting);
- Ensure a technological watch to consider innovative solutions adapted to the problems encountered by our customers;
- Promote the growth of the technical expertise of members of the Middleware team;
- Write technical documentation and develop procedures if necessary;
- Occassional installation of new versions of Middleware to carry out pilots for our customers and train field engineers in new processes

 

Who are you ?

Knowledge and skills:


• Bachelor's Degree or Master's preferred  with good knowledge in information technology particularly in OS, Software, Cyber ​​Security and network / infrastructure.
• A minimum of 3 years of experience in the field of laboratory computing or in the IT technology sector
• Knowledge of FDA, QSR, ISO standards and good documentary practices
• Confirmed English (written, oral)

 

Skills and qualities:
• Customer orientation
• Initiative & leadership, able to make decisions
• Interpersonal skills
• Teamwork, ability to integrate
• High level of commitment
• One-off trips, including international

 

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

 

 

 

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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