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Middleware Systems & Support Engineer

Location: Durham, United States
Position Type: Unfixed Term
Job Function: Information Technology

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.
In North America we have more than 5,000 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.



What will your missions be within bioMérieux?


Within the “R&D - Systems Development - IT Solutions” Department whose mission is to design and develop bioMérieux commercial software, your role will be to participate in the development and support of the MYLA product. MYLA is the middleware solution that integrates bioMerieux instruments into the information system of our customer's microbiology laboratories. MYLA is now deployed in more than 40 countries.


You will strengthen the team of MYLA System Engineers, your main missions will be:


- Support the MYLA product by piloting changes related to deployment methods, cybersecurity, support tools or product improvement while respecting the procedures and regulations in place;
- Carry out investigations as part of the Level 3 Support activities (last level of support and directly in connection with the developers) of the MYLA product in order to respond to field problems;
- Support the activities of V&V (installation of test platform, troubleshooting);
- Ensure a technological watch to consider innovative solutions adapted to the problems encountered by our customers;
- Promote the growth of the technical expertise of members of the Middleware team;
- Write technical documentation and develop procedures if necessary;
- Occassional installation of new versions of Middleware to carry out pilots for our customers and train field engineers in new processes


Who are you ?

Knowledge and skills:

• Bachelor's Degree or Master's preferred  with good knowledge in information technology particularly in OS, Software, Cyber ​​Security and network / infrastructure.
• A minimum of 3 years of experience in the field of laboratory computing or in the IT technology sector
• Knowledge of FDA, QSR, ISO standards and good documentary practices
• Confirmed English (written, oral)


Skills and qualities:
• Customer orientation
• Initiative & leadership, able to make decisions
• Interpersonal skills
• Teamwork, ability to integrate
• High level of commitment
• One-off trips, including international


BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).




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