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Healthcare IT Specialist METER - F/M

Location: Istanbul, Turkey
Position Type: Unfixed Term
Job Function: Information Technology

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.

Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a human-centered corporate culture.

Our Company offers numerous opportunities for professional development. You want to  help save lives across the globe? Join the 13,000 employees of bioMérieux!

 

 

 

What will your responsibilites be within bioMérieux?

The Healthcare IT Specialist will be responsible for the implementation and maintenance of IT software, hardware and middleware solutions of bioMérieux’s equipment and laboratory Information system (LIS) in accordance with customer service level agreements (SLA).

 

This role works to provide both remote service and in the field on-site . S/he acts as a project manager, executes and ensures that IT implementation projects are delivered  in accordance with the statement of work (SOW). This role requires coordinating and liaising with internal and external technical IT providers, resources and working cross functionally with all involved departments.  She/he delivers training, coaching and provides expert knowledge, support and assistance to the IT departments, operators/end users, METER Customer Service teams and export distributors.

 

Main accountabilities include:

  • Provide direct support to both internal and external customers/Operators and end users : helping set up hardware or software, Troubleshooting and diagnosing connectivity / data access problems, answering questions about hardware or software
  • Support and perform pre-site installation inspections, workflow analysis, design, coordinate, and project manage installations.
  • Support and perform software-related installation  and configure software in equipment and associated peripherals.
  • Training and coaching Field Service Engineers and distributors, customers and providing expert knowledge to their IT departments on configuration, operation maintenance and first line troubleshooting of the instruments/machines/equipment and associated automation IT infrastructure.
  • Coordination and implementation of interfaces between equipment, automation, associated peripherals and customers IT information systems.
  • Supporting customers in improving their equipment and automation information management procedures and processes to ensure uninterrupted operation/function and up-time.
  • Support mandatory and optional software and firmware patches, upgrades and retrofit pushes via remote E-Service
  • Act as technical liaison and advisor to METER customer service teams, distributors, customers and their other vendors IT departments.
  • Keep stakeholders informed/updated
  • Communicating with and briefing the customer, keeping them updated at all times
  • Escalates IT incidents when needed to the next service levels or requests additional assistance from specialists and provides the necessary follow-up to ensure the problem has been resolved to the customers satisfaction.
  • Support rolling out new pro-active IT service tools and processes.


Who are you?

 

  • Higher education degree in Information Technologies (MSc, Masters) with a minimum of 3 years of local and/or international experience in the field of IT healthcare services.
  • Extensive understanding and experience of hospital workflow design and analysis
  • IT Skills, ability to perform software updates and parameter and basic LIS/HIS configurations, validation and verification Internet Protocol, Wireless Modems/Routers, Cloud systems and services, Cyber Security…
  • Experience in developing languages ( VC++ , Delphi , C# , SQL Server ,HTML,UML,XML, Java script)
  • Specific experience in the cyber security field
  • Ability to convince, influence, and gain support both in the internal networks of the company and with customers
  • Enjoy working in an intercultural and matrix environment with daily interaction with multidisciplinary teams
  • Very good communication skills, a good team spirit and synthesis and a strong customer orientation.
  • Be able to manage priorities and keep commitments.
  • Fluent English and Turkish

 

Business travel (METER countries and abroad) is to be expected (40%)

 

 

 

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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