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Field Application Specialist - Industry

Location: Istanbul, Turkey
Position Type: Unfixed Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.

Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a human-centered corporate culture.

Our Company offers numerous opportunities for professional development. You want to  help save lives across the globe? Join the 13,000 employees of bioMérieux!

 

 

 

What will be your responsibilities within bioMérieux?

  • Coordinate and provide technical ongoing support  to bioMérieux systems and reagents: pre-installation, technical installation, configurations, connections, training on customer site
  • Answer internal and external customer/distributor inquiries according to established  standards and ensure documentation in local system consulting as appropriate with Application Specialists Network, System Engineers, Management, Global Customer Support and Customer Complaint Management Center
  • Provide consistent follow up of the Installed Base to ensure customer satisfaction, consumption and meet minimum key performance indicators.
  • Participate in revenue generation initiatives through promotion of value added products and services, while developing and strengthening products knowledge
  • Design, organize or participate in the customers meeting, evaluate and report the results; by working closely with all the supporting persons including sales team, Application Specialists, Product Managers
  • Develop and maintain relationships with all customers and stakeholders by regular visits in order to engender a professional selling environment to the sales team for benefit of the company.
  • Comply with quality, legal and ethical standards as well as company policies, being the interface between customers, Quality & Regulatory Affairs and Authorities concerning vigilance and translation processes (FSCA, FCA…) ensuring the follow up and documentation of these processes.

 

Who are you?

  • Bachelor’s Degree in life science field; Microbiology, Biology, Food Engineering or Veterinary
  • Master's degree in Food Microbiology or Pharmaceutical Microbiology is preferred
  • Working experience: 3 years of experience in an Application Specialist role (in food and or Pharmaceutical microbiology) or equivalent laboratory experience
  • Good interpersonal skills, well presented with excellent communication skills.
  • Autonomous
  • Problem solving skills
  • Demonstrate teaching, training  skills
  • Proficient in applying the established Customer Service Standards
  • Native Turkish and fluent English is mandatory.
  • Strong IT skills; Proficient in Windows OS, MS Office programs, able to quickly learn use of CRM
  • No restrictions to frequent travel in Turkey or abroad

 

This is a field based position with travel expected (50% within all of Turkey).

 

 

 

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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