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Data & IT Solutions Manager - Africa (French Speaking)

Location: Abidjan, Côte d'Ivoire
Position Type: Unfixed Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.

Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a human-centered corporate culture.

Our Company offers numerous opportunities for professional development. You want to  help save lives across the globe? Join the 13,000 employees of bioMérieux!

 

 

 

Our West and Central Africa - French Speaking subsidiary is looking for a Data & IT Solutions who will work within the Customer Experience department and will report to the Sr. Director, Customer Experience-Africa.

 

The successful candidate will form of the backbone of our Data & IT solution offering and will be responsible for the deployment of the solutions, their connectivity to medical devices and Laboratory Information Systems . This role will be critical for remote customer support, data generation & analytics as well as improved information flow to clinicians.

We will need your expertise to support and deploy our Data-IT solutions at customer sites in the compliance of the security aspects of health-care data.

 

What will be your responsibilities within BioMérieux ?

 

  • Pre-sales phase:
    • Support sales team in tender processes
    • Support on request with demos and expertise on Lab organization
    • Creates concepts for dataflow and connectivity
  • Implementation phase:
    • Assess and optimize customer workflow
    • Manage Installation of IT solution, instruments and hosts connection and verify / qualify connectivity
    • Configuration / Testing
  • Support phase :
    • Be the first level support of customer in case of question and issue
    • Manage field intervention
    • Update and upgrade IT solutions (server, PC)
    • Supports the product life cycle by improving Product serviceability
  • Promote HL7 connections to our customers and partners
  • Contribute to action plans for critical situations and or contribute to task force
  • Collaborate with our partners (LIS & HIS companies, Patient files, …) to improve communication and data exchange

 

 

The sucessful candidate will have:

 

  • Bachelor’s Degree in Information Systems or Computer Science or equivalent professional work experience
  • At least 4 years of professional experience in Information Technology.
  • Background in data management : middleware, interoperability and connectivity to health IT solutions
  • Background in network principles (IP/Subnet mask / Gateway / routing / Firewall / VLAN / …)
  • Experience in Windows OS installation and maintenance and in Virtual Machines.
  • Significant experience with data protection regulations (GDPR, HIPAA) and cybersecurity
  • LIS or IVD Experience is a plus: understand the laboratory workflow, analyzers connections.
  • Knowledge of Salesforce and SAP is a plus.
  • Knowledge of Myla, Vilink or any other bioMérieux IT system would be an added advantage
  • Curious about Technology enhancements, able to learn by him/herself, open to learning new technologies.
  • Passionate about customers
  • Ability to analyze, recommend, and challenge proposals to create the most effective solutions.
  • Good written and oral communication, efficiency to deliver clear messages,
  • Team player
  • Sense of autonomy and (self-)discipline,
  • Good organizational skills/ability to multi-task.
  • Agility and capacity to work under pressure and in a moving and challenging environment.
  • Fluent in French and English: Oral and written.
  • Willing to travel: up to 50 % of the time

 

 

 

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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