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System Engineer - W/M

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Location: Marcy l'Etoile, France
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

Our Global Customer Service department is looking for a System Engineer for our Molecular Biology range (ARGENE) under a permanent contract.
You will report to the Expert Unit Manager within a team of 15 employees.

 

What will be your mission at bioMérieux?

  • Develop the knowledge and technical skills of our subsidiaries’ and distributors’ local service teams (field engineers and hotline) on our systems

  • Participate in the improvement and development of the systems' training program

  • Conduct training sessions on the systems at the training center, on-site or remotely

  • Provide technical and emergency support to subsidiaries, distributors, and customers

  • Participate in R&D development projects for the molecular biology range by representing the voice of the department

  • Update the customer service knowledge base and assist subsidiaries/distributors in providing service to our customers (guide, service tools, remote support, troubleshooting tool, FAQ ....).

  • Make recommendations and proposals to improve and complete the content of the service offer

  • Contribute to the launch and technical support of new services by accompanying subsidiaries in the adoption of these services

 

Who are you?

  • Minimum 3 years of higher education in electronics or electromechanics

  • Minimum 3 years of professional experience as a field system engineer ideally, you have previous experience in training deployment

  • You have an appetence for the IT environment (networks, connectivity)

  • Ideally, you have a good knowledge of clinical diagnostic systems specialized in molecular biology and of our customers' environment

  • You have good interpersonal skills and are known for your communication and teaching skills

  • You have good adaptation and innovation skills

  • You enjoy working in a team and you are also able to work independently

  • You have good analytical and synthesis skills

  • Fluent in English (read, written, spoken). Fluency in another language is a plus.

  • Position based in Marcy l'Etoile with 15%-20% travelling (Grenoble or Marcy sites and abroad)      


We will consider all applications from team members coming from subsidiaries, and who are willing to consider a local contract based in Marcy, France.

 

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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