Join our Talent Network
Skip to main content

Field System Engineer

Location: Bangkok, Thailand
Position Type: Unfixed Term
Job Function: Engineering

Job Highlights

  • Degree in Biomedical Engineering

  • 2 - 5 yrs’ exp in repair medical instruments

  • Good in English communication

Job Description

Summary

Provision of customer service through Installation, movement, troubleshooting, field actions and maintenance (both Curative and Preventative) of bioMérieux instruments, equipment and spare parts.

 

 Responsibilities

  • Installation and Movement of Equipment
  • Performs Technical Support for equipment (Via Phone, Remote and Customer site Visits)
  • Stand by for Hotline support
  • Prepares and updates Field Service Documentation
  • Answers Resolves and Escalates issues (to Global Customer Service) to provide exceptional Customer Service
  • Maintains Service Activity Records (both Electronic and Paper based) for all Instruments, equipment and spare parts
  • Management of Field Actions (including CSNs, FCA and FSCA actions)

 

Requirements

  • Bachelor's Degree (Preferred) in Engineering – Electronic, IT, Medical Equipment
  • Experience in field service Engineering (IVD field would be advantage)
  • Proficient in Information System, IT Literacy
  • Proficient in MS Office, MS Windows
  • LIS and laboratory connectivity would be advantage
  • Possess driver's license and able to drive to meet business needs
  • Able to communicate in both Thai and English to interact with key local stakeholders
  • Problem-solving oriented, with good communication/presentation skills
Share: share to e-mail