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Field System Engineer

Location: Bangkok, Thailand
Position Type: Unfixed Term
Job Function: Engineering

Job Highlights

  • Degree in Biomedical Engineering

  • 2 - 5 yrs’ exp in repair medical instruments

  • Good in English communication

Job Description


Provision of customer service through Installation, movement, troubleshooting, field actions and maintenance (both Curative and Preventative) of bioMérieux instruments, equipment and spare parts.



  • Installation and Movement of Equipment
  • Performs Technical Support for equipment (Via Phone, Remote and Customer site Visits)
  • Stand by for Hotline support
  • Prepares and updates Field Service Documentation
  • Answers Resolves and Escalates issues (to Global Customer Service) to provide exceptional Customer Service
  • Maintains Service Activity Records (both Electronic and Paper based) for all Instruments, equipment and spare parts
  • Management of Field Actions (including CSNs, FCA and FSCA actions)



  • Bachelor's Degree (Preferred) in Engineering – Electronic, IT, Medical Equipment
  • Experience in field service Engineering (IVD field would be advantage)
  • Proficient in Information System, IT Literacy
  • Proficient in MS Office, MS Windows
  • LIS and laboratory connectivity would be advantage
  • Possess driver's license and able to drive to meet business needs
  • Able to communicate in both Thai and English to interact with key local stakeholders
  • Problem-solving oriented, with good communication/presentation skills
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