Location: Marcy l'Etoile, France
Position Type: Unfixed Term
Job Function: Customer Service
A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.
bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.
Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a human-centered corporate culture.
Our Company offers numerous opportunities for professional development. You want to help save lives across the globe? Join the 13,000 employees of bioMérieux!
Our Clinical Operations department is looking for a Lab Informatics – IT Expert who will work within the Global Customer Service Operation department and will report to the Expert Unit IT manager.
The Lab Informatics – IT Expert job is to provide effective support, training & coaching to bioMérieux subsidiaries and distributors on our integrated IT solutions and to promote technical voice of customers in product development.
What are your missions ?
Provide second level emergency support to subsidiaries and distributors integrated IT solutions by remote or on-site (LIS and / or Hospital connectivity - HL7, network, etc.).
Contribute to action plans for critical situations and or contribute to task force
Facilitate learning plan including training & coaching for subsidiaries and distributors to develop and to maintain their skills related to our integrated IT solutions
Assess quality of training program and proficiency level of trainees
Contribute to the design and development of tools for subs and distributors to support customers and optimize local services
Contribute to support new IT solution launches and deployments.
Participate and Contribute to strategic Projects and meetings with key stakeholders (R&D, SE&S, Quality, etc.)
Contribute to continuous improvements to the current products / services, training materials and service tools, etc.
Who are you ?
Master degree in Computer Science / Network Architecture / Laboratory Informatics / Middleware or in any technical field or comparable, demonstrable knowledge.
With a minimum of 3 years of experience in HealthCare – IVD in supporting and or deploying Laboratory Informatics Solutions, data management solutions and interoperability of information system in HealthCare environment (ASTM / HL7 / IHE / LOINC / etc.)
Skills in biology and knowledge on clinical laboratory workflow and on bioMérieux solutions are plusses,
Proficiency of office tools and Operating System and network,
Committed to customer and to service with a sense of urgency and accountability.
Ability to analyze, recommend, and challenge proposals to create the most effective solutions.
Good written and oral communication, efficiency to deliver clear messages,
Sense of autonomy and (self-)discipline,
Good organizational skills/ability to multi-task.
Agility and capacity to work under pressure and in a moving and challenging environment.
Fluent in English: oral and written.
This role requires up to 20 to 50% travel.
Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment
Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.
At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.
Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.
bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.