CDI - Molecular Biology Application Specialist - F/H

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.

Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a human-centered corporate culture.

Our Company offers numerous opportunities for professional development. You want to  help save lives across the globe? Join the 13,000 employees of bioMérieux!

Our Global Customer Service is looking for an Molecular Biology Application Specialist who will report to the GCS Molecular Biology Manager. You will join a team of 15 collaborators. Your main role will be to provide excellent support to our subsidiaries and distributors for our Molecular Biology ARGENE SOLUTION in order to support our growth and retain our customers.

What will be your missions at bioMérieux ?

• Ensure the right level of skills for our local teams, develop their technical skills and autonomy in order to provide an efficient support to our customers.

• Train and coach local teams to help them bring the best customer service.

• Create digital training tools for subsidiaries, distributors and customers.

• Provide technical assistance to subsidiaries and distributors in the field in emergencies and complex situations.

• Work closely with Project, R&D, Marketing and Regulatory Affairs Departments to contribute to the continuous improvement of our products and services to increase the added value of the service and in the new products launches.

Who are you ?

• Licence or Master In Biology, Biotechnology, Bio-chemistry, Bio-engineering or related field.

• Ideally, you have 2-3 years of experience in a customer service.

• You have skills in systems.

• You have a strong sense of support and coaching.

• You have strong communication skills and a ability to deliver messages to different audiences with different tools.

• You are a team player, able to collaborate proactively with teams, especially during training and demonstrations.

• You speak English fluently (speaking and writing), a second language will be considered as a plus.

• 15% travels will be required for this position.

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.