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Field Application Specialist (F/M)

This job posting is no longer active.

Location: Istanbul, Turkey
Position Type: Unfixed Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.

Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a human-centered corporate culture.

Our Company offers numerous opportunities for professional development. You want to  help save lives across the globe? Join the 13,000 employees of bioMérieux!

 

 

 

What will be your responsibilities at bioMérieux Turkey?

Provide the effective and efficient application support, in-house or on-site trainings, troubleshooting and consultation to internal and external customers for the implementation/maintenance of the systems marketed by bioMérieux and the reagents consumption. Coordinate efforts with other cross-functional departments to provide high-value support through the promotion of teamwork and cooperation spirit.

The position is based in Istanbul, Turkey

Accountable for ;

  • Coordinate and provide technical ongoing support  to bioMérieux systems and reagents : configurations, connections, training on customer site.
  • Answer internal and external customer/distributor inquiries according to established  standards and ensure documentation in local system, consulting as appropriate with Application Specialists, System Engineers, Management, Global Customer Support and Customer Complaint Management Center
  • Provide consistent follow up of the Installed Base to ensure customer satisfaction, consumption and meet minimum key performance indicators.
  • Participate in revenue generation initiatives through promotion of value added products and services, while developing and strengthening products knowledge
  • Organize or participate in the customers meeting, evaluate and report the results; by working closely with all the supporting persons including sales team.
  • Perform on call duties as needed to provide the 24-hour support to customers.

Who you are?

 

  • Bachelors or Master Degree (preferred) in life science field, Clinical Microbiology, Clinical Biochemistry, Bioengineering or Molecular Biology
  • Minimum 2 years working experiences in hospital laboratory or technical support and troubleshooting experience in the medical device company, Microbiology experience is preferred.
  • Demonstrate teaching, training  skills.
  • Proficient in Windows OS, MS Office programs
  • Ability to develop interpersonal and communication skills, both written and oral
  • Proficient in applying the established Customer Service Standards
  • Good team player and taking the ownership of the job responsibility
  • NativeTurkish and advanced level of English

 

 

 

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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